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#1 Medical Alert Service in Canada

#1 Medical Alert Service in Canada

Our Story: How We’ve Been Saving Lives for 40+ Years

When it comes to experience, capabilities and that special caring touch, no other service lives up to the reputation of Lifeline.

With Lifeline, dependability is at the core of our service, helping save more lives and provide the best possible care.

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From the very beginning, the Lifeline service has focused solely on the emergency medical needs of older adults, the chronically ill and physically challenged. We are not a burglar alarm company with a sideline. The result is a higher standard of caring, expert service and products that are easier to use.

Lifeline invented the medical alert industry more than 40 years ago and became the first personal response and support service in Canada dedicated to helping seniors, the physically challenged, and patients with medical conditions live confidently and safely at home. Today, Lifeline’s expert, caring service and superior products represent the gold standard. In fact, more people put their trust in Lifeline than in all other personal response companies combined.

We help thousands of seniors and disabled people live with greater independence and dignity in their own homes. We’re proud to be the recommended personal response service provider to many healthcare professionals across Canada. In fact, Lifeline is trusted and recommended by more doctors, hospitals and healthcare professionals than any other medical alert service provider in Canada.


years experience

providing personal medical alert services to seniors throughout North America.



Over a half million Canadian subscribers have benefitted from the Lifeline service.



by leading healthcare professionals and hospitals in Canada.



with back-up and disaster recovery plans to ensure we are always ready to help.


Help button presses


Help dispatched




Falls detected

Front of the Line Access Means Less Healthcare Wait Times

Lifeline is the only medical alarm service that is integrated with the healthcare system across Canada, giving you the quickest access to healthcare when you need it. Lifeline clients on average see reduced hospital admissions by 26% and reduced hospital stays by 23%

Talk to our local team today!

Visit us in person:
102 – 1801 Bowen Rd,
Nanaimo, BC V9S 1H1.

Phone: 250-739-5770
Oceanside Residents: 250-947-8213
Fax: 250-755-7947

Office Hours
Monday – Friday: 8:30am – 4:30pm

Lifeline Nanaimo is 100% Owned by the Nanaimo & District Hospital Foundation.
When you choose Lifeline you help fund life saving equipment for your hospital.