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Caregiver Support & Check-in Services

Caregiver Support & Check-in Services

The mission of the Nanaimo Lifeline Check-In services is to provide a support link for at-risk individuals, ultimately enhancing peace of mind for both clients and their families. We also aim to support seniors by maintaining a social connection and referring individuals to resources and events within their community.

The Check-In service is available in Nanaimo, Parksville, Coombs Qualicum Beach, Bowser, Gabriola Island and Ladysmith. It is easy to set up and is available to Lifeline and and non Lifeline clients. Choose from two options:

Long-Term Support

For those who live alone and do not have a network of family and friends who keep in touch daily, Nanaimo Lifeline’s Check-In service provides caring assistance when needed and a social connection. For a small monthly fee, a Lifeline staff member will call the client daily to check-in and engage in a friendly conversation. This service provides peace of mind and is designed to relieve the very real concern of being “found down” days after an occurrence or tragic event.

How it Works

  • The Check-In call is made
    A friendly Lifeline staff member checks-in with you everyday with a phone call at a prearranged time
  • We listen
    We offer a kind and patient ear
  • Help if needed
    We determine whether your designated person needs to be contacted for additional assistance

“The callers are cordial and always make time to have a little chat – it really adds to an old man’s day!” Bob Baldwin

Short-Term Support

As family / caregiver, you stay in contact with your loved one on a regular basis to ensure their needs are being met. But what if you are out of town on business, on vacation or for any reason unable to make those calls that your loved one counts on? For one low cost per call, the Nanaimo Lifeline ‘Check-In Service’ is an affordable way to get the additional peace of mind you and your loved one are looking for.

With the Check-In service, we check in on your loved one when you cannot. They will receive friendly, caring personal calls and will be assessed whether they require assistance. If they do, we immediately take the necessary steps to get it for them. The Nanaimo Lifeline ‘Check-In Service’ is flexible too! Choose one, two or three calls per day and schedule the calls at the times that best suit your loved one’s needs. Best of all, with Check-In you’ll know your loved one is in good hands because Lifeline is the leading medical alert service for seniors in Canada.

How it Works

  • The Check-In call is made
    Your loved one receives a friendly, caring personal call once, twice or three times a day as directed by you, at the times you choose.
  • We check on your loved one’s well-being
    We have a brief, friendly conversation with your loved one. We check on their well-being and if they require assistance. If all is well, we say goodbye until the next call.
  • Help if needed
    If we determine that your loved one is in distress and requires assistance, we immediately call the contact person you have designated or emergency services, depending on your loved one’s needs.

Contact Us to see if this service is a fit for you and your loved one.

Talk to our local team today!

Visit us in person:
102 – 1801 Bowen Rd,
Nanaimo, BC V9S 1H1.

Phone: 250-739-5770
Oceanside Residents: 250-947-8213
Fax: 250-755-7947

Office Hours
Monday – Friday: 8:30am – 4:30pm

Lifeline Nanaimo is 100% Owned by the Nanaimo & District Hospital Foundation.
When you choose Lifeline you help fund life saving equipment for your hospital.